Welcome to Mars Report.
To use Mars Report software (“the Software”) and related services, you must read and comply with these Terms of Service (“these Terms”). Please read them carefully, especially clauses on authorisation, limitation or exclusion of liability, fees and metering (including validity and refunds), governing law and dispute resolution.
When you read these Terms and the Privacy Policy during registration and tap “Agree”, you accept both in full and enter into an agreement with the Company.
This English text is a convenience translation of the Chinese Terms of Service. If there is any inconsistency, the Chinese version prevails.
Important:
If you are under 18, please read these Terms with a parent or legal guardian and register only with their consent.
1.1 User: an individual or organisation that downloads, registers, signs in to or uses Mars Report through the website, mobile apps, PC software or other means. Where an individual uses Mars Report on behalf of an organisation, that organisation is the “User Organisation”. In these Terms, “you”.
1.2 Shanghai Mingjiao Technology Co., Ltd.: the publisher and operator of Mars Report, in these Terms “the Company”, “we” or “us”.
1.3 Mars Report software: a collaborative software tool designed for shipping and logistics field handover, inspection and reporting.
1.4 Separate Agreement: an Order Confirmation (服务开通确认单), purchase order, or specific commercial contract entered into or confirmed separately between the Company and the user in writing or electronically.
These Terms are between you and the Company (上海明焦科技有限公司).
Once you complete registration, you obtain a Mars Report account.
You must provide true, accurate, complete and current identity and related information, and update it when it changes. The Company is not liable for problems caused by untrue or outdated registration information.
Account name, avatar and profile must not contain illegal or harmful content, impersonate others, register on another person’s behalf without permission, or use a name that may infringe others’ rights (including trade marks and reputation). Otherwise the Company may refuse registration, suspend the service, cancel the registration or reclaim the account. You bear any resulting legal and economic consequences.
The Company identifies you by your account name (username, mobile number or email), password, SMS code and similar credentials, and may apply additional verification depending on the device and usage — for example an SMS code on first sign-in from a new device. Keep your account and password safe; you bear any loss caused by failing to do so.
Registered accounts remain the Company’s property. After registration you have a right to use the account only. Because the account is tied to personal use information, you may not transfer, sell or lend the right of use except as required by mandatory law or with the Company’s written consent. You bear all losses arising from a breach.
If you lose access for reasons on your side, follow the recovery process and provide true, lawful and valid information. The Company may refuse recovery if the information does not meet the requirements.
To avoid unused resources, the Company may, after notifying you through your registered contact details, reclaim an account that has not been signed in to for more than 12 consecutive months after registration and has never created, accepted or participated in any project.
After you close the account, the Company will delete or anonymise the personal information of that account, unless laws or regulations require otherwise. Projects and Business Data created, accepted or participated in through that account are not deleted because a single account is closed or reclaimed; other accounts of the User Organisation may continue to view and export them under Section 8. If it is the only account of the User Organisation, please export the data you need before closing it.
5.1 To improve the experience and keep the service secure, the Company updates the Software from time to time (including enhancements and version upgrades) and may change or limit some features. When a new version is available, the Software will prompt you to update.
5.2 After a new version is released, the Company does not guarantee that older versions will remain usable or that related services will continue. Please keep the Software up to date.
The service under these Terms is a collaboration and reporting tool for shipping and logistics field cargo handover, usable on different devices and covering port receiving, cargo measurement, loading/unloading supervision, container stuffing and related operations.
The service is billed per project. Unless otherwise agreed in a Separate Agreement or confirmed in writing by the Company, each project counts as 1, based on the projects actually created or accepted by you or your organisation in the system.
A deleted project does not count toward usage; the project already counted is returned.
You must not repeatedly create and delete projects to circumvent billing. If the Company finds such conduct, it may still count those projects toward usage and, where appropriate, restrict operations or suspend the service.
Purchased projects are valid for 12 months from the date of activation by the Company. Any unused portion upon expiry will not be retained, rolled over, or redeemed for cash. The Company will send a reminder via system notice or registered contact channels 30 days prior to expiry.
If you hold more than one batch of available projects (including complimentary ones), the earliest to expire is used first. Once they are used up, you cannot accept or create new projects until you purchase more; projects already accepted or created are not affected and may be worked on until completion.
The Company may grant complimentary projects for promotional, commercial collaboration or similar purposes. Complimentary projects do not form part of paid transaction amounts, cannot be cashed out, and are non-refundable. They are valid for 12 months from activation, unless stated otherwise when granted. The Company may adjust or discontinue complimentary grants based on operational needs, and may revoke the unused portion of complimentary projects obtained or used by improper means.
The Company may adjust published prices and billing policies in light of market conditions. Price changes do not affect projects already purchased and activated; later purchases or renewals are at the prices then in effect.
Operational records, measurement data, manifests, photographs, reports and similar content you enter, upload or generate (collectively, “Business Data”) are owned or legally controlled by you, with full rights of access, use, and export. The Company processes Business Data only to provide the service. Except for processing by service providers that are necessary for providing the service and bound by confidentiality obligations (such as cloud storage and AI recognition service providers), or as required by laws and regulations, the Company will not disclose your Business Data to third parties without your consent.
After your purchased projects are used up or expire and you stop purchasing, you may continue to log in, view and search historical data, and export it with the built-in report and manifest export features. The Company will not delete your historical Business Data for that reason. Data export if the Company stops providing the service is covered in 13.3.
You agree that the Company may use Business Data for service improvement and statistical analysis after de-identifying it so that neither you nor your clients can be identified.
You must comply with the Cybersecurity Law and Data Security Law of the People’s Republic of China and other applicable laws, and must not use Mars Report for any illegal or improper activity.
You must not upload, display, post, spread or otherwise transmit information that:
You warrant that you have the right to upload or publish any text, images or data you provide, and that it does not infringe any third party’s rights.
Unless the law allows it or the Company agrees in writing, you must not:
You are responsible for everything you do with the Mars Report account and service, including any content you publish and any legal consequences that follow.
10.1 Copyright, trade marks, patents, know-how and other intellectual property in Mars Report, and in the text, images, graphics, interface design, layout and electronic documents provided with the Software, belong to the Company and are protected by law and international treaties. Ownership of Business Data is governed by Section 8.
10.2 Without the Company’s written consent you may not, yourself or through others, exploit or transfer that intellectual property.
11.1 The Software may use lawfully licensed third-party software or technology, including open-source and public-domain code.
11.2 The relevant third-party licences may be presented as annexes to these Terms or in files within the installer. They form part of these Terms, and you must comply with them.
11.3 Disputes arising from third-party software or technology are for that third party to resolve; the Company is not liable and does not provide support for them.
To the extent permitted by law, a temporary interruption or obstruction of the service caused by any of the following is not a breach by the Company, and the Company will take timely steps to restore the service:
To the maximum extent permitted by applicable law, the Company’s total cumulative liability for any and all claims, breaches, indemnities, or compensation arising out of or related to the Software and services under these Terms shall not exceed the total service fees actually paid by you to the Company in the preceding 12 months. For users who have not paid service fees (such as users invited only to view, or users using complimentary projects only), the Company’s total cumulative liability is capped at RMB 100.
The Company is not liable for indirect losses you suffer from using or being unable to use the Software and service, including without limitation downtime losses, vessel delay or demurrage losses, loss of profits, damage to goodwill, business interruption, or loss of business opportunities.
The above limitations do not apply to property losses caused by the Company’s intentional misconduct or gross negligence, to personal injury, or where mandatory laws and regulations provide otherwise.
13.1 Either party may terminate these Terms if force majeure makes it impossible for you to continue using Mars Report or for the Company to provide the service.
13.2 If you breach these Terms or a Separate Agreement and fail to remedy it within a reasonable period after notice, the Company may suspend or terminate the service; in serious cases or where the law requires immediate action, it may suspend the service immediately. Purchased projects are not refunded on such termination.
13.3 Company termination: If the Company permanently terminates the service due to business adjustments, it will provide 60 days’ prior announcement or notice, refund amounts corresponding to unused projects based on the contracted unit price specified in the Separate Agreement, and continue to provide data export services during the notice period.
13.4 User unilateral termination: If you unilaterally request early termination, purchased projects are generally non-refundable and may continue to be used until used up; where continued use is impossible due to deregistration, cessation of business or similar reasons, upon mutual consultation, the remaining balance may be refunded after recalculating usage based on the tier pricing corresponding to the projects actually used.
14.1 The Company may amend these Terms and the Privacy Policy as the business and laws change, announcing the new version on the website (www.mars-report.com) or via system notices. Amendments take effect 7 days after the announcement, or on announcement where laws, regulations or regulators require. If you disagree, stop using the service; continued use after the effective date means you accept. Amendments do not affect projects already purchased and activated.
14.2 Priority of Separate Agreements: If a Separate Agreement is inconsistent with these Terms, the Separate Agreement prevails; matters it does not address are governed by these Terms.
Rules, notices, bills and announcements related to these Terms may be sent by in-app notice, website announcement, WeChat, SMS or email. They are deemed delivered once sent to your registered contact details or account, or once published.
16.1 These Terms take effect when you click “Agree” during registration or when you begin using the service. A Separate Agreement takes effect as it provides.
16.2 The Mars Report Privacy Policy and related rules and announcements form part of these Terms and have the same effect.
16.3 If any clause or part of a clause is held invalid, the remainder of these Terms shall remain valid and enforceable.
17.1 The formation, validity, interpretation, performance, and dispute resolution of these Terms, the Privacy Policy, and related documents are governed by the laws of mainland China currently in force.
17.2 Any dispute arising from these documents shall first be resolved through friendly consultation. If consultation fails, it shall be submitted to the People’s Court of Pudong New Area, Shanghai.