Effective date: 8 July 2020
Last updated: 9 October 2026
Shanghai Mingjiao Technology Co., Ltd. (“we”, “us” or “the Company”) understands that your personal information is important, and we take reasonable steps to keep it secure. We follow the principles of accountability, purpose limitation, consent, data minimisation, security, participation and transparency, and we apply industry-standard safeguards.
Please read this Privacy Policy carefully before you use Mars Report software and services.
This English text is a convenience translation of the Chinese Privacy Policy. If there is any inconsistency, the Chinese version prevails.
Note:
This policy applies to all services provided under Mars Report. If an affiliate uses Mars Report products or services without publishing its own privacy policy, this policy also applies to that use.
We collect and use personal information (defined in Section 10) only for the purposes described below.
To create an account you need to provide:
| Information | Purpose | Required |
|---|---|---|
| Mobile number | Registration, sign-in, account security | Yes (when you register or sign in with a mobile number) |
| Email address | Registration, sign-in, account security | Yes (when you register or sign in with email) |
| Password | Account security | Yes (when you use a password) |
| SMS verification code | Identity verification | Yes (when you sign in with an SMS code) |
| Email verification code | Identity verification | Yes (when you sign in with an email code) |
| Name | Account profile and operation records | Yes |
| WeChat identifier (openid) | Sign-in and account binding in the WeChat mini program | Only if you sign in with WeChat |
If you submit a demo request or purchase enquiry on the website, we collect the company name, your name and the phone number or email address you enter. We use them only to arrange the demo and follow up with you, and do not sell them or share them with third parties for marketing.
To provide field cargo handover management for shipping and logistics, the photos and records you capture or enter when using the features below are stored on our servers so that you and your organisation can record, sync, view and report on your operations. We process this content only to provide the service to you; its ownership and de-identified use are set out in section 1.5. The device permissions each feature needs and the information it records are as follows:
When you or your organisation purchases Mars Report service projects, to perform the contract, activate purchased projects, reconcile payments, issue invoices, and provide customer support, we collect and record:
| Information | Purpose | Required |
|---|---|---|
| Corporate invoicing details (company name, taxpayer identification number, registered address and telephone, bank name and bank account number) | Issuing VAT invoices, contract archiving, and tax compliance | Yes (when requesting an invoice) |
| Commercial contact information (name, phone number, email) | Delivering Order Confirmations, project balance change and expiry alerts, billing reconciliation | Yes |
| Transaction and usage records (purchased project counts, amounts, bank transfer receipts, project balance and deduction records) | Service activation, usage reconciliation, and customer support | Yes |
Vessel details, cargo descriptions, bill of lading numbers, dimensions, weights, manifests and on-site photos entered during field operations are enterprise business data. Their ownership, disclosure and de-identified use are governed by Section 8 of the Terms of Service.
We may collect the following information generated while you use the service, to improve quality:
App diagnostic logs are first recorded locally on your device. They include operation times, page paths, API call results and error information; they do not include passwords or login credentials, nor the content of the job data you submit (such as manifests, dimensions or photos). Local logs are overwritten on a rolling basis and occupy no more than 3 MB. Logs are uploaded to our servers, together with your device model, operating system version and app version, only when the app encounters an error or when you choose "Upload Logs" in Settings, and are used solely for troubleshooting. Uploaded logs are kept for no more than 14 days and then deleted automatically.
About device permissions:
The first time a feature needs a permission (such as the camera), the system will ask you. You may allow or deny. Denying a permission may disable that feature, but other features still work. You can change permissions later in the device settings.
We do not collect:
To provide certain features and keep the service stable, the app includes the following third-party SDKs. They may collect information as described below:
| SDK | Provider | Purpose | Information collected |
|---|---|---|---|
| JPush (Jiguang) | Shenzhen HXHG Information Technology Co., Ltd. | Push notifications | Device identifier (Registration ID), ANDROID ID, device model, OS version, app version |
| WeChat Open Platform SDK | Tencent Technology (Shenzhen) Company Limited | Sharing to WeChat and the WeChat mini program | Share content is passed only when you tap share; the SDK does not collect personal information on its own |
| Google ML Kit | Google LLC | QR code scanning (Android only) | Scanned images are recognised on the device only; the SDK may send Google usage statistics such as device model, OS version and app version, without scanned content |
When SDKs start collecting data:
These SDKs are initialised only after you agree to this Privacy Policy. Until then we do not start them and do not collect device information through them. We have also technically blocked collection of IMEI, IMSI, MAC address, Wi-Fi information, cell-tower information and other data beyond what the features need.
SDK privacy policies:
To keep the software running, make visits easier and remember preferences, we may store small data files called cookies on your device. A cookie typically contains an identifier, a site name and some numbers or characters. The website also uses Baidu Analytics, which relies on cookies, to understand traffic and where it comes from.
We do not use cookies for purposes other than those in this policy. You can manage or delete cookies in your browser. If you block cookies, you may need to reset preferences on each visit.
We do not share your personal information with any company, organisation or individual outside the Company, except in one or more of the following cases:
We do not transfer your personal information to any company, organisation or individual, except:
We will publicly disclose your personal information only:
We use industry-standard safeguards to protect personal information you provide against unauthorised access, disclosure, use, alteration, damage or loss. For example:
The internet is not absolutely secure. Please use a strong password and safe practices. If you believe your personal information — especially your account password — has been leaked, contact us immediately so we can act.
If a personal-information security incident occurs, we will notify you as required by law: what happened, the likely impact, what we have done or will do, how you can reduce the risk, and any remedies. We will use email, letter, phone or push notification where practicable; if we cannot notify each person, we will make a reasonable public announcement.
You may access, correct, delete and withdraw consent regarding your personal information.
You may ask us to delete personal information if:
If we agree to delete, we will also ask entities that obtained the information from us to delete it, unless the law requires otherwise or they have a separate authorisation from you.
Some features cannot run without certain information. After you withdraw consent we will stop providing the corresponding features and stop processing the related information. Withdrawal does not affect processing already carried out on the basis of your earlier consent.
You can close your account in the app settings, or email support@mars-report.com with your mobile number or email to request closure.
After the account is closed you can no longer use it. We will delete or anonymise your personal information unless the law requires us to keep it.
For security we may ask you to verify your identity before we handle a request.
We will reply within 15 working days. If you are not satisfied, email support@mars-report.com.
We do not charge for reasonable requests. We may charge a cost-based fee for repeated or excessive requests, and we may refuse requests that are unfounded, require disproportionate technical effort, risk others’ rights, or are otherwise impracticable.
Mars Report is intended for adults. If you are under 18, you should obtain a parent or legal guardian’s consent before using our services.
Where we have collected a child’s information with guardian consent, we will use or disclose it only as the law allows, as the guardian agrees, or as needed to protect the child.
If we learn that we collected a child’s information without verifiable guardian consent, we will delete it as soon as practicable.
Personal information collected through this website and Mars Report services is stored on servers in mainland China and kept only as long as necessary for the purposes in this policy: account information until you close your account, after which it is deleted or anonymised as described in 5.4; invoicing and transaction records for the period required by tax and accounting rules; network logs for at least six months; and app diagnostic logs for no more than 14 days. After the retention period we delete or anonymise the information.
Except for the Google ML Kit usage statistics described in section 1.8, we do not transfer your personal information outside mainland China. If a future business need requires a cross-border transfer, we will tell you separately (purpose, recipient, how and to what extent the data will be used, safeguards and risks) and obtain your consent, and we will require the recipient to protect the information adequately.
We may update this policy. If a change would materially reduce your rights, we will notify you before it takes effect — by a prominent notice on the site, email or another reasonable means. If you continue to use the services after that, you accept the revised policy.
Material changes include, among others:
Questions, comments or requests about this policy:
Company: Shanghai Mingjiao Technology Co., Ltd. (上海明焦科技有限公司)
Address: Room 1107, Building 2, Biyun Gongguan, Lane 289 Zheqiao Road, Pudong New Area, Shanghai, China
Email: support@mars-report.com
We will reply within 15 working days.
Personal information protection contact: support@mars-report.com
If you are not satisfied with our reply and believe our processing has harmed your lawful rights, you may complain to the cyberspace, market regulation or other competent authorities, or bring a claim before a court of competent jurisdiction at the defendant’s domicile.
Personal information: information recorded electronically or otherwise that, alone or combined with other information, can identify a natural person or reflect that person’s activities.
Sensitive personal information: personal information that, if leaked, illegally provided or misused, may endanger personal or property safety or easily lead to reputational, physical or mental harm or discriminatory treatment. In this policy this includes identity information and property information, among others.
De-identification: technical processing so that the individual cannot be identified without additional information.
Anonymisation: technical processing so that the individual cannot be identified and the information cannot be restored.